Frequently Asked Questions

Everything you want to know before you call.

Honest answers to the most common questions from California property owners, real estate agents, and professional partners.

For Property Owners
Our fee structure is completely transparent and published on our website. Monthly management is 10% of collected rent. Tenant placement is 6% of the property's annual rent (charged once per new tenant placed). Lease renewals are $400. The one-time onboarding fee is $250. We charge zero vacancy fees and zero vendor markups — you always see the actual contractor invoice.
It's 6% of the property's total annual rent, charged once when we place a new tenant. On a $3,500/month property, annual rent is $42,000, so the leasing fee is $2,520. Many California competitors charge 100% of the first month's rent ($3,500) or more. Our structure is typically meaningfully lower while covering full marketing, showings, background screening, and lease execution.
Most property managers charge $50–$200/month while your unit is empty, on top of the fact that you're already losing rental income. We think that's wrong. It misaligns incentives — a manager with no vacancy fee is motivated to fill your unit as quickly as possible. We absorb that period and get to work.
Never. Every maintenance and repair invoice you receive is the actual invoice from the contractor — unmodified. Some property managers add 10–25% on top before passing costs to owners. We consider that a breach of trust and we don't do it. When we eventually bring vendors in-house, we'll bill at transparent hourly labor rates.
Tenants pay via ACH through the tenant portal. Payments are processed automatically. If rent is late, a notice goes out immediately — we don't wait. Owner disbursements are sent by the 10th of each month via direct deposit to your bank account, accompanied by a full financial statement.
Yes. We manage properties throughout California. Our operations are remote-capable, which means your property's location and your location don't need to align. We handle all in-person requirements on the ground.
It depends on where your property is located, when it was built, and how it's owned. LARSO (the LA Rent Stabilization Ordinance) governs most pre-1978 City of LA buildings. AB 1482 is California's statewide rent cap and covers most multi-family buildings built before 2005. The LA County RSTPO covers unincorporated county areas. Single-family homes owned by individuals are typically exempt from all three. We assess this at onboarding and tell you exactly where you stand. Getting it wrong can mean significant penalties.
We issue a 3-day Notice to Pay Rent or Quit immediately. If the tenant doesn't comply, we coordinate with legal counsel to begin the unlawful detainer process correctly — with proper documentation and no shortcuts that could expose you to liability later. We pass through legal fees at actual cost with no coordination markup.
Yes, and we can actively help. Through Emun Capital, we can present your property off-market to our investor buyer network before it ever hits the MLS — often resulting in a faster, cleaner transaction with less disruption to your tenant. If you'd prefer a traditional listing, we'll support that process as well.
Typically 5–7 business days from when the management agreement is signed. We handle tenant notification, rent payment redirection, system entry, and the initial property inspection. You do very little during this period.
30-day written notice. We don't lock you into contracts you can't leave. We earn your business every single month.
For Real Estate Agents
You refer an investor client to Emun Management. When they sign a management agreement, you receive $250 immediately. If they're still an active client at 18 months, you receive another $750 automatically. We also sign a referral agreement documenting your 2-year exclusive right to list the referred property if the owner decides to sell.
It means that if your referred client decides to sell the property within two years of signing the management agreement with us, you have the exclusive right to represent them as listing agent. We proactively call you the moment they mention selling — before doing anything else. This is documented in a signed agreement, not a verbal promise.
No. We are property managers, not listing agents. We will never market real estate sales services to your referred client, suggest they use a different agent, or attempt to earn their listing ourselves. The moment a client mentions selling, we call you first.
California law restricts certain cash referral fees to licensed real estate professionals. You must hold an active CA DRE license to participate in the cash fee structure. Please confirm your license is active at the time of referral.
None at all. Every qualified referral earns the full structure regardless of how many you send us.
For Professional Partners
Any professional who regularly works with clients who own California rental property — divorce attorneys, estate and probate attorneys, CPAs, mortgage brokers, financial advisors, and real estate attorneys. If your clients sometimes ask 'what do I do with this rental property?', you qualify.
$500 flat, paid when your referred client signs a management agreement with us. There's no limit on referrals and no complex structure — just a straightforward fee for connecting your client with a service they need.
Transparent pricing published on our website. Zero vendor markups. Monthly financial statements suitable for CPA-grade documentation. 24-hour response commitment. Full California regulatory compliance handled proactively. We treat your referral as a reflection of your professional judgment — and we take that seriously.
For Tenants
Through your tenant portal via ACH bank transfer. You'll receive portal login information at move-in. Payments are processed automatically on your due date if you set up autopay, which we strongly recommend.
Log into your tenant portal and submit a maintenance request with a description and any photos. For emergencies (no heat, flooding, gas leak, security issue), call us directly at (725) 726-8582 any time.
No heat in cold weather, active water leak or flooding, gas leak, no hot water, electrical hazard, broken door lock or security issue. These get same-day response. Non-emergency maintenance is typically addressed within 2–5 business days.
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